inside LOVEFiLM

Hello, I’m Fern, and I’ve been at LOVEFiLM for… well, longer than I care to mention or admit, actually. I’ve seen a lot of changes in that time as we’ve grown the company and expanded the service from humble beginnings.

Choice has always been a key principle for us. Early on, that simply meant making as many films available as we possibly could. These days, it’s also about providing different formats – games, for example, and Blu-ray, and streaming on LOVEFiLM Instant.

Your options continue within the LOVEFiLM Instant service, of course, with an array of different consoles and apps.

And if you’re using a PlayStation®3 to watch films instantly, you have yet another choice – the option of High Quality or Standard Quality streaming.

This option appears each time you select a title to watch. Simply hit the High Quality or Standard Quality button, and your film or TV episode will then play appropriately.

  • High Quality – choose this option if your broadband connection is strong and fast (with a speed of 3Mbps or more), as it improves the picture and the sound to near HD levels
  • Standard Quality – choose this option if your broadband connection is slower than 3Mbps, to reduce buffering and smooth out playback

If your broadband speed tends to vary depending on the time and day you’re watching, you can choose whichever option suits you best at the time.

Even during playback, just hit the ‘O’ (circle) button, choose the title from the menu screen again, and the HQ/SQ selection page will appear, which could be useful if you’re using High Quality and you start to experience buffering and need to swap to Standard Quality.

I hope you find this helps with your viewing…

Fern O’Sullivan,Group Operations Director

You may have noticed that in a number of places around the site we ask you to keep 10 titles or more on your rental list. A few customers have been asking us why we do this.
The simple answer is: so that we don’t keep you waiting for your next film, game or TV show.
The slightly more complicated answer involves some explanation of how LOVEFiLM works behind the scenes…
10 titles on my list

10 titles on my list

Every morning our systems match the titles on our customers’ lists with the titles available in our distribution centre. [A 'title' is our term for any film, game or TV disc]
If you only have a few available titles on your list, it is much harder for our systems to get you what you want, particularly if these are popular new releases.
However, if you have 10 or more titles on your list, there’s a much, much higher chance that – when we get a disc back from you – we’ll be able to find something you want and send it out that same day.
It also helps if you prioritise the titles on your rental list as High, Medium or Low. We always try to send your high priority titles first – if one isn’t available, we move to your medium choice, and so on.
So, even if you’re only watching a few discs a month, you’ll have a much better LOVEFiLM experience by keeping 10 or more titles on your list and telling us which are your top priorities.
Fern O’Sullivan, Group Operations Director